Support Roadmap
 
  Download PDF
Support requests from customer
Tier 1 support
   24/7 live chat
• http://www.fingertec.com/chat/index.html
   24/7 Email
• info@timeteccloud.com
  Phone calls
• +603 - 8070 9933
  Skype
• http://www.timetecta.com/skype
  TeamView
• http://www.fingertec.com/teamviewer/
FT_teamviewer.html
(We deployed Salesforce.com CRM as our support
platform)
Tier 2 support
  System diagnose & testing
 
   Hardware repair
 
Tier 3 support
  Bug fixing
 
   Customization